Frequently Asked Questions

Everything you need to know about shopping with Chicme.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your Chicme account.

What is your return policy?

We offer a 30-day return window for most items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please note that certain items like swimwear and jewelry are final sale for hygiene reasons.

Do you ship internationally?

Yes, Chicme ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.

How do I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own body or a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay in supported regions.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of placing your order. After that, we are unable to make changes, but you can initiate a return once the package arrives.